Terms and conditions

By purchasing through Livotte (‘Livotte Ltd.’/’we’/’us’) you are agreeing to its terms and conditions.

Security:

Livotte does not store credit card details nor do we share customer details with any 3rd parties. The Livotte payment gateway is via a secure server ensuring your details are safe at all times.

Ordering and Payment:

Orders are processed Monday – Friday 9am-5pm GMT.  If your order is placed after 5pm GMT, it will be processed the next working day. Orders will not be processed on the weekend or on Bank Holidays. An email notification of payment will be sent as a receipt. Orders that are returned to Livotte Ltd. due to an incomplete or incorrect address provided will not be returned to the customer and will only be resent at the customer’s expense.

Shipping & Delivery:

ALL orders are sent out free of charge excluding duty and taxes that may be incurred for international shipments outside the United Kingdom and European Union.

Due to the value of our product, UK orders will be shipped via a trusted courier service or Royal Mail and will require a signature. In-stock items ship within 48 hours and will arrive at a UK address within 3-5 days.

All orders to European and ROW (rest of the world) addresses are sent express delivery via DHL, these, however, may take a little longer, depending on customs.

Shipments outside the UK:

Shipments outside of the UK are shipped DDU (Delivered Duty Unpaid) and may be subject to import duties and taxes. The duties and taxes are the responsibility of the recipient. 
Rates vary between countries and by what items have been ordered, thus Livotte Ltd. is not able to supply an estimated cost. 
You may wish to contact your local custom’s office for current rates in advance. The local authorities will be able to best advise of any applicable customs and duty charges you may incur by placing your order.

 

Returns

We hope that you are very happy with your purchase(s) from Livotte. However if you would like to make a return or exchange, please find the policy outlined below.

Returns Policy:

Unused and unworn items may be returned for a full refund up to 14 days from receipt. The cost of returning an item(s) is the responsibility of the customer.  However if an item has been sent to you damaged or the return is the result of an error on our part, we will gladly refund the cost of return.  Livotte advises you to send your return via signed for or tracked services.  For returns outside the UK and EU it is necessary to include proper documentation and mark as a UK RETURN.

Orders must be returned to:

Livotte Ltd.,
60 Cranmer Court
Whiteheads Grove
London
SW3 3HW

Kindly send an email to info@livotte.com letting us know that you wish to return the item(s) and whether you require a refund or exchange.

Please ensure that all items are returned in fully saleable condition, unmarked and unwashed, with labels and hang tag attached.

Please also note that Livotte cannot accept returns of the following:

* Any item that is returned more than 14 days after receipt.

* Any item that is damaged or is not in its original condition unless otherwise noted in advance.

After Livotte has received your refund request, the refund will be processed and a member of staff will notify you via e-mail. The refund will be done in the same payment method originally used.

Returns can only be made directly via the Livotte website (livottelondon.com).

Privacy policy

Livotte is the trading name for Livotte Ltd. (‘Livotte Ltd’/’Livotte’/’we’/’us’). We value all of our customers and are committed to protecting your privacy. Information given to Livotte will only be used to enhance and aid your shopping experience on our site.

Livotte may use this information to send you exclusive news and updates including upcoming events and promotions as well as relevant changes to the website. Livotte will always contain an ‘unsubscribe’ option should you not wish to be sent this information.

Livotte follows a tight security procedure as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that it stores about you from unauthorised access. Where there is a legal obligation to do so, Livotte may disclose your information to any regulatory body.

Any, and all, of the information collected on this site will be kept confidential and will not be sold, reused, rented, disclosed, or loaned.

Consent:

By visiting this website you consent to the collection and processing of personal data for Livotte Ltd’s sole use. Livotte will only use your personal information to process your order and carry out credit and fraud checks, if necessary.

Any information provided to Livotte will be held with the utmost care and will not be used in ways that you have not consented.

Your rights:

If you wish to contact Livotte Ltd. about any information that may be held on you or have any further queries, please contact customer service at info@livotte.com.