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How do I make a purchase?

Making a purchase is easy. Simply click on STORE on the menu bar and shop the collection. Click on an item, select your size, quantity and click ‘Add to Bag.’ Your chosen item will appear in your shopping bag on the top right of the screen. When you’re ready to place your order, select Proceed to Checkout and follow the straightforward prompts to complete our checkout process.

Can I order by telephone?

If you are having difficulty making a purchase through the website, for any reason, you can reach us by telephone Monday-Friday 9am-5pm GMT. The telephone number is +44 (0) 7545577672.

How do I know if an item is in stock?

Most items shown are in stock. If a size is greyed out in the choose size drop down menu then the size is no longer available but may be restocked in the future.  If an item is out of stock and on backorder, it will be noted when trying to make a purchase. You can make a purchase of a backordered item and it will ship as soon as it is back in stock, typically within two weeks of the order.

What payment methods does Livotte accept?

All major credit cards including: Visa, MasterCard, and American Express as well as PayPal. All payments are taken in GBP (Great British Pound). Exchange rates and credit card fees may apply and vary among credit card providers.

Is it safe to use my credit card online at Livotte?

We work hard to ensure your purchase is safe and secure. For your protection, all orders go through a rigorous fraud-checking process.

How will I know if you have received my order?

An email confirmation is sent via email following a confirmed purchase.

When will I receive my order?

UK domestic orders are shipped via Royal Mail Second Class and should arrive in 2-3 business days. International orders are sent DHL Express and will arrive in 1-3 working days.

Orders over £250 are shipped free of charge anywhere in the world. Orders under £250 are charged £5 for UK domestic and £12 for Rest of the World including USA, Canada and Australia.

How do I return an item?

You have up to 14 days to return an item, however you must send an email request prior to sending an item(s) back. For returns please email info@livotte.com and  for or full details on the returns process, see our Returns page located in the Legal section at the bottom of our website’s homepage.

Do I have to pay duty and import charges?

Orders shipped outside of the UK are shipped DDU and may be subject to further duty and taxes to be paid by the customer.  As these taxes and charges vary from country to country and are dependent on the shipment of certain items, we advise you contact your local custom’s agent to inquire of any additional duty and taxes that will need to be paid once the shipment has landed. In this case, the shipping company will contact you by telephone once your items are in customs to let you know the cost. This may delay your delivery time, as it is your responsibility to pay the necessary charges for local authorities to release the goods. Please be aware that if you choose not to pay the import taxes, we reserve the right to charge any additional costs incurred by Livotte Ltd. back to you.

Is my personal information kept private?

Please be assured that we consider all of the information you share with us to be totally private and confidential. At no point will we share, rent or sell your personal information without your consent. For further details, please read the Livotte Ltd. terms and conditions statement. In order to register as a user of Livotte, we ask you to provide us with your name, mailing address and email address. We may use these details to inform you of upcoming events and promotions. If you do not wish to receive such emails, please send an email to info@livotte.com. In order to process credit-card orders online we require additional information including your billing address, shipping address, telephone number, credit-card number and credit-card expiration date. We will only use your billing and credit-card information to process your order and inform you of its delivery. Please note that Livotte Ltd. does not store your details on our website, and therefore these details are protected from any breach of security on the Livotte website. Navigational information is used only for internal purposes to enhance the customer-shopping experience and site usability, and will not be shared with any outside parties.

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